Hampshire Carpet and Upholstery Care

Blog Post

Crumbling Limestone rescued aboard Queen Mary 2

Richard Lee-Costello • Mar 05, 2022

All aboard!!!! Our Limestone Floor Restoration Project

Hotel Vanity Unit Clean and Polish

Having successfully completing contracts aboard P&O Britannia and Cunard Queen Elizabeth, I was contacted in regard to the Queen Mary 2 in 2021 to prepare her for her return to service. For years they have been having issues with the Limestone and Marble in their most luxurious suites (decay can be seen in 2012 Queen Mary 2 Queens Grill. Cunard Standards Starting To Fall? (tipsfortravellers.com)). Having surveyed the suites I concluded there was mineral staining and that salt spalling was occurring, this is where an unsealed natural stone becomes damp, over time this disperses the salts within the stone. Salts then congregate in certain areas or weak spots putting stress on the stone causing areas to crumble. Once this process has began it is impossible to stop, but you can slow it down and protect the stone.


Cunard needed the stone made safe for its customers to use again due to sharp edges where holes had occurred whilst keeping the original look of the suites’ bathrooms. Our process to rectify the problem (unfortunately too far gone to make look new again) was to thoroughly deep clean the stone to remove surface salts and any dirt and grime. Extensive hole filling was carried out on floors and walls, these areas then had to be ground down and honed. Some areas had to be drilled out such as where mineral staining had occurred as stain removal is not an option, these areas were filled and honed too. Floors and walls were all honed using diamond resins and pads, sealed and all was completed in time for her return to service. 


As well as the floors and walls we also worked on the vanity units to polish and seal Fantasy Granite and Black Granite. We worked in all these suites; Balmoral Duplex, Windsor Suite, Holyrood Suite, Buckingham Suite, Sandringham Duplex, Queen Mary Suite, Queen Anne Suite, Queen Victoria Suite, Queen Elizabeth Suite and six penthouses. Work was carried out by myself Richard, my wife Michelle and Eddie from Mr Bit Carpet Cleaning Coventry, who also supported us during our work aboard P&O Britannia.


We carry out work accross Hampshire for Limestone & Travertine Deep Cleaning, Sealing and Restoration

  • Sea
  • by Richard Lee-Costello 04 Mar, 2022
    Did you know we work on Hard Floors too? this blog looks at our Marble Service
    by Richard Lee-Costello 26 Feb, 2021
    Leather is not just comfortable; it is beautiful too! Investments in quality leather furniture will give you plenty of years of service last several times longer than faux leather, leather is a thick natural skin which is durable and in the case of pigmented leather resistant to spills which can easily be cleaned up. Over time protective layers will reduce and these will need replenishing as with aniline leather which is very absorbent, will soak up any spill and oils from ourselves, pigmented leather will stain more easily if the layer of protection has gone. To help maintain the splendour of your leather sofa it is essential that it receives regular maintenance and a periodic professional leather clean service. During times where the furniture is not being used it is always best to cover with a light sheet (avoid strong colours as these may transfer to the leather and will need restoring). Hampshire Leather Care has come up with a simple to follow maintenance programme: Step 1 - Vacuum Cleaning Using a soft brush extension as leather can scratch easily when soft and supple, regularly vacuum to remove any debris, crumbs or dirt focusing on visible debris between the cushions and down the sides. Step 2 – Damp Cloth Wipe Using water only, dampen a soft cloth or sponge and carefully wipe down your leather furniture to remove soils which can not be vacuumed away, do not use baby wipes or other cleaning wipes as the chemicals on these may break down protection layers, remove colour, and dry out your leather. Be careful not to over wet as excessive water may soak in especially if not pigmented. Step 4 - Drying Your Furniture Leather should be left to dry naturally and shouldn’t take too long at room temperature so long as it has not been over wet. By opening a window, this will help your chair or sofa dry faster and prevent marks and stains. Step 5 - Conditioning Your Leather Once clean and dry you can condition the leather for longer lasting protection. Conditioning it will help keep the material soft and sumptuous for longer. High quality conditioners would be recommended for this. Depending on the conditioner used, follow the instructions provided but typically apply gently with a cloth, leaving a slight gloss and allow it to settle. We’d recommend using a conditioner once a month to really keep your furniture luscious. Poorly maintained Leather sofas, or well aged sofas such as chesterfield leather sofa need professional restoration services to restore colour and bring back its natural suppleness. Leather colour restoration can be used to make sofas a whole new colour and/or restore the two tone which may have rubbed off. Scratches from pets on leather can be repaired also, along with ink, grease, scuffs and denim dye. For a range of professional leather cleaning services, please see Leather Cleaning and Restoration Southampton .
    Coronavirus Fogging Decontamination, Deep Clean Hampshire
    by Richard Lee-Costello 27 Apr, 2020
    How the cleaning industry is fighting back using foggers against coronavirus. With deep cleaning and sanitising coronavirus can be combated using an effective antimicrobial in residential and commercial premises in Hampshire
    by Richard Lee-Costello 11 Mar, 2020
    Wash your hands often: Until your hands are washed it is important to try not to touch any part of your face Using soap, wash your hands for at least 20 seconds, if you are unable to wash your hands use a hand sanitiser which contains at least 60% alcohol covering whole of hand and rub together until dry. You should do this as soon as you can after sneezing, blowing your nose, coughing and being in a public place. Cover coughs and sneezes: Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Throw used tissues in the bin and wash hands as above. Avoid close contact Avoid close contact with people who are sick Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick. Stay home if you’re sick: Stay at home if you have coronavirus symptoms Stay at home for 7 days if you have either: a high temperature – you feel hot to touch on your chest or back a new, continuous cough – this means you've started coughing repeatedly Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you're staying at home. Testing for coronavirus is not needed if you're staying at home. Clean and disinfect: Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets and sinks. If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection. More info can be found at: https://www.nhs.uk/conditions/coronavirus-covid-19/common-questions/ How to clean and disinfect your home / workplace: According to www.cdc.gov you should use disinfectants appropriate for the surface. Options include: Diluting your household bleach. To make a bleach solution, mix: 5 tablespoons (1/3rd cup) bleach per gallon of water OR 4 teaspoons bleach per quart of water Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted. Alternatively use Alcohol solutions e nsuring solution has at least 70% alcohol. The problem with using bleach is you cannot use it on most carpets and upholstery for example, also it is corrosive against certain surfaces, can cause respiratory problems of its own, only has a kill log of 5 and is not that residual. Hampshire Carpet and Upholstery Care offer a Sanitising Service inc. Coronavirus /Covid-19 Deep Clean in Southampton, Winchester, Fareham, Eastleigh, Portsmouth and all surrounding areas . Our Deep Clean / Sanitising service is recommended for prevention in residential and commercial properties. The product we use lasts! This is the jewel in the crown, patented technology allows for extended kill capacity weeks, months years! Our treatment is tolerant of soil, hard water, etc, is non-toxic and non-corrosive meaning it is safe to use anywhere. Heat, Sunlight or Travel distress has no effect on the product. You can protect your whole home, just one room if you have a baby etc. Whilst there is no proven kill for covid-19 as sample strands are all being used in the search for a vaccine, an Antimicrobial with a kill log-6 is being used by professionals to sanitise infected areas as this is what is expected to be able to kill the virus. Where bleach only has a kill log-5 (https://www.cdc.gov/infectioncontrol/guidelines/disinfection/disinfection-methods/chemical.html) , our treatment falls into the kill log-6 spectrum which is effective for political micro control of A/H1N1 swine flu , Mycobaclerium, Tuberculosis, MRSA, Medical Waste Treatment, Feline Calicivirus (Human Norovirus surrogate), Feline Coronavirus (SARA surrogate), enveloped and non-enveloped virus, HIV and C.difficile, Paeruginosa, E.coli, S.aureus, Enterococcus hirae, Bacillus suttilis, C.difficile, Aspergillus niger, Listeria, Salmonella, Legionella pneumophila. Our 429 service can be delivered by fogging which is a cloud of liquid in air. The droplets of atomised liquid in the airborne fog are very small, for this reason they can penetrate deep into structures and surfaces having improved performance of the product enhancing the outcome of the task. What the IICRC Say 'Regardless of what chemicals may be able to destroy the Novel Coronavirus, most efficacy tests are done in clinical environments and not tested “in field” meaning that the real world application and efficacy may not achieve the same results. As such, it is critical to remember that most antimicrobial products (disinfectants) are not going to achieve the desired results when applied to soiled surfaces, soft furnishings, etc. Even surfaces that appear visibly clean must be cleaned thoroughly prior to application of chemicals. The fact is that proper cleaning of surfaces is much like washing of hands and offers more protection than application of hand sanitiser as it actually removes the contamination rather than trying to “kill” or destroy it.'
    by Richard Lee-Costello 16 Jul, 2019
    Reasons why you should protect wool rugs and carpets, including a guide to how protection works
    by Richard Lee-Costello 24 May, 2019
    Why pet urine can permanently damage your carpets and how a professional carpet cleaning company can help.
    by Richard Lee-Costello 27 Feb, 2019
    How can we clean our carpets and avoid aggravating our allergies? Hampshire Carpet and Upholstery Care tells you how!
    by Richard Lee-Costello 07 Feb, 2019
    A helpful guide to prolong the life of your rug and keep it looking its best, you can also use our rug cleaning Winchester service in Hampshire
    by Richard Lee-Costello 07 Feb, 2019
    Advantages of having a professional carpet clean and using carpet cleaners near me
    by Richard Lee-Costello 07 Feb, 2019
    How dust mites are problematic around your home and why you need allergy carpet and upholstery cleaning in Hampshire
    Show More
    Share by: